Petty People in the workplace

Petty People at work Petty People like to divide and conquer – to play the ‘enemies and allies’ game. In their eyes, you’re either with them or against them.  Side with them and life is fine. Disagree with them and they’ll aim to make life miserable for you.  With Petty People you’re either with them…

Read More

Strong Leaders Create Weak Followers

Strong leaders create weak followers

The new team forms On the Low Ropes course you are part of a small group of 5-8 people who have to resolve a number of non-strenuous team challenges and problem-solving activities and, ideally, become a team in the process. You don’t know one another – you’ve met for the first time about 3 1/2…

Read More

No surprises, please! Keep it the same…

The sameness (routine) or Difference variety) NLP Meta Programme

  The NLP Meta Programme of ‘Sameness’ Some of us prefer ‘sameness’ patterns – we like to do the same thing over and over again. For example, do you tend to Shop in the same supermarket? Use the same route to work – or to the gym? Dress much the same as you did 10…

Read More

Influence: getting your own way…?

Influence - dominance or cooperation

The cold call: how not to sell The cold call, or unsolicited sales call, was a fascinating example of how not to sell. Normally I politely refuse to continue with such calls but I wasn’t particularly busy when he phoned so I let him talk on, curious to discover how the carefully rehearsed sales pitch…

Read More

Customer service is now about individuals – not statistics

“Your call is important to us…” As the snow settled in last March the central heating boiler stopped working on a Friday afternoon. Fortunately I have an annual contract with a well-known service organisation. So I phoned them. I worked my way through the almost inevitable ‘press 1 for this, press 2 for that, press…

Read More

Public speaking, talks, presentations… Why do it?

An NLP way to decide where you’re going One great thing about NLP is how it enables us to be surgically precise in analysing a situation in order to improve it. For example, let’s say you’re planning to make a presentation. The first question to ask yourself is WHY? Why do it? Why give that talk? Why…

Read More

Sneaky Judgements: The "Don't Shoot the Messenger" ploy

“I’m not saying you’ve got poor taste in clothes…” “Of course, darling, you know I love your taste in clothes… I’m just saying that some of my colleagues have remarked on how they feel woman in her forties should dress… err… to reflect her husband’s professional position…” Donna’s non-verbal response to Mark’s comment suggested we…

Read More

The Feedback Sandwich

‘Flavour-of-the-month’ techniques at work One of the things that I’ve noticed in delivering management development trainings over the past couple of decades is the widespread cynicism about… management techniques. This isn’t surprising when you consider the number of too-short technique workshops, with methods which often contradict one another, that many managers have to attend. Their…

Read More

Handle your job interview with skill

Time to sell yourself Many people attend job interviews or on-job appraisals with a naive belief that if the look good, feel confident, and do a good job of answering questions they’ll succeed. This approach is naive because to is not taking into account the dynamics operating oin an interview and, especially, it is not…

Read More

Life coaching – for amateurs!

Life coaching – 5 tips for amateurs! (1) You’re already a life coach You’re a life coach whenever you help a person with a difficulty: teacher, manager, parent, friend, professional coach’. The term life coach describes a person whose profession involves helping others overcome their difficulties and achieve their goals. But we all act as ‘amateur’…

Read More

How to use the NLP 'Rep Systems'

NLP insights into how people think In NLP we act as if we have six main ways of thinking, or ‘representing’ or processing information i.e. our five senses + our ability to think through self talk and analysis. We call these representational systems, or rep systems. And, of these six, the most commonly used thinking…

Read More

How not to bore your audience

The Minister speaks I was looking forward to seeing how the professional speaker would address the audience. He was a UK Government Minister and the keynote speaker at the conference. I was in the audience for the opening session because I would later be presenting a workshop at the conference. My heart sank when he…

Read More

Your 'career brand'

Mention ‘brand’ and most people think about sales and marketing. But ‘brand’ can be a much wider topic if we think about it as being the emotions which people associate with people as well as with products. (Last week’s 5 Twitter Tips on @pegasusnlp were about branding and how this is relevant to your career or your personal…

Read More

Consultative Motivating

Motivating people their way Here at Pegasus NLP we have developed an approach to motivating people called Consultative Motivating.  It uses a number of elements of which two are fundamental: Motivate people their way: use their motivational style rather than yours – and discover this by chatting with them Motivate through consulting rather than lecturing.…

Read More

Sorry I'm late…

I don’t like wasting time People who are consistently late for appointments or meetings tends to share a particular trait. They don’t like waiting around – it’s a waste of time. In their eyes arriving 5 or 10 minutes early for an appointment wastes valuable time that could be spent on other things. So they…

Read More

Fooling customers damages goodwill – and the brand

The great offers that are snatched back We come across these truth-but-not-the-whole-truth sales and marketing tricks every day special offers that aren’t very special when you read the small print massive discounts that turn out to only apply to a few items wonderfully enticing radio adverts – followed by a long, very rushed, and garbled piece of…

Read More

Brands – robust or damaged

Yesterday’s announcement that the News of the World was to close down got me thinking of branding – and how easily a brand can become damaged. Branding – just what is it? What actually is a ‘brand’? Well, there’s the literal and comprehensive version and the down-to-earth NLP version. The American Marketing Association defines a…

Read More

Communicating with customers

What’s it like for would-be customers’? The car ahead of me had stickers advertising their service. I could tell that much because of the big lettering on the car boot (i.e. trunk in the US). They also had their mobile telephone number in big bright letters across the width of the boot, too, so would-be customers…

Read More

Selling & Influencing

The original of this article was on how selling and influencing are best done through questions and information gathering.  The article has been up-dated and extended and published here:  https://nlp-now.co.uk/influencing-selling-getting-your-way/ The main points from the article: Selling is part of the bigger picture of ‘influencing’ In influencing we aim to change peoples’ minds Respectful influencing (and selling)…

Read More