“I’m not saying you’ve got poor taste in clothes…” “Of course, darling, you know I love your taste in clothes… I’m just saying that some of my colleagues have remarked on how they feel woman in her forties should dress… err… to reflect her husband’s professional position…” Donna’s non-verbal response to Mark’s comment suggested we…

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‘Flavour-of-the-month’ techniques at work One of the things that I’ve noticed in delivering management development trainings over the past couple of decades is the widespread cynicism about… management techniques. This isn’t surprising when you consider the number of too-short technique workshops, with methods which often contradict one another, that many managers have to attend. Their…

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Life coaching – 5 tips for amateurs! (1) You’re already a life coach You’re a life coach whenever you help a person with a difficulty: teacher, manager, parent, friend, professional coach’. The term life coach describes a person whose profession involves helping others overcome their difficulties and achieve their goals. But we all act as ‘amateur’…

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The cost of managers who don’t motivate No doubt Jack believes he is doing a good job in how he handled Mohan. In his view that’s the way to efficiently breeze through an appraisal: tick all the right boxes to keep HR happy and make sure your people know who’s in charge.  (By the way,…

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How not to do an appraisal Sitting in Caffe Nero a few days ago I had the uncomfortable experience of watching and hearing a loud and brash young manager (unintentionally, I think) humiliating a soft-spoken direct report. As appraisals go it was a pretty thorough example of how not to do it. Rapport – what…

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