How to use the NLP Eye Movements (1)
It used to be that some people were regarded as gifted communicators and everyone else had to work hard at developing their skills.
Then, about 40 years ago, along came NLP which began identifying the skills that apparently ‘gifted’ communicators used.
One of many obvious-once-it’s-pointed-out discoveries the NLP came up with was the famous, and sometimes infamous*, NLP Eye Assessing Cues method. Used with skill this enables us to know how a person is thinking from watching how they move their eyes.
Sounds spooky? Well, it’s not. Yes, we can identify how they are thinking. And, no, we cannot identify what they are thinking. Which is quite reassuring.
What are the Eye Accessing Cues
They are the directions in which a person’s eyes move or flicker when they are thinking and which, subject to 6 requirements, can let us know
- That they are actively thinking
- How they are thinking i.e. whether they are thinking in pictures, sounds, feelings or are thinking analytically.
What are the ‘standard’ eye directions?
When a person’s eyes:
- Move up and diagonally to the right or left – likely to be thinking in pictures.
- Staring fixedly ahead or somewhere in front – possibly thinking in pictures.
- Look horizontally left or right – might be thinking in sounds.
- Down and to their right – possibly thinking in feelings
- Down and to their left – may be thinking analytically or sub-vocalising.
Are these NLP Eye Accessing Cues useful?
Yes, they are very useful. If you know how a person is thinking you can tailor your style of communication to suit them.
For example, let's say that Sharon the manager wishes to explain a fairly complex procedure to Greg, a team member. Sharon has developed her skill in noticing the NLP Eye Movements and is aware of the 6 requirements listed below.
(1) If she sees no eye movements
As she explains things Sharon notices that Greg looks at her without moving his eyes. Now this could indicate either
He’s not following her explanation
He's uninterested in what she is saying
He already knows it.
This is not an absolute ‘diagnosis’ but it does suggest that she might want to ask a few questions to check what’s going on for Greg.
If she sees eyes moving in the ‘pictures’ directions
If Greg’ eyes frequently move to the ‘visual directions’ (see diagram) it suggests to Sharon he may be thinking in pictures e.g. imagining what she is saying and or checking with pictures from his memory.
Now, rather than assume this, Sharon is skilled enough to ask a few questions to check that this is what Greg is doing e.g. “So how does this look to you?”
If Greg’s answer verifies that he is following her through his inner images, Sharon can now can tailor her explanation to suit Greg by showing him pictures of the procedure, drawing diagrams, and by speaking a little faster and in a slightly higher tonality.
If she eyes moving in the ‘feelings’ location
If, on the other hand, Sharon recognises Greg is looking mainly diagonally down towards his right this suggests he is likely to be thinking in feelings.
Once again she will verify this by asking a few questions.
If Greg is following her explanation through his feelings (or his ‘kinaesthetics’ ) she recognises that this will be a quite different experience form him to thinking in inner images.
So Sharon will adapt her style: if possible she will physically demonstrate the procedure rather than talking about it, get Greg to actually do things, speak with a slightly lower tonality, allow Greg lots of ‘thinking pauses’ in her delivery, and recognise that Greg is likely to prefer ‘doing’ rather than 'listening to' or ‘talking about’ things.
If she sees his eyes moving in the ‘Self Talk’ direction
If Sharon notices that Greg is looking down and to his left she will come up with a provisional hunch that he is thinking in analytical self talk. She will, of course, then check that this is the case by asking a few questions.
Having verified that Greg is thinking in this mode she knows how to enhance her communication: she will
provide detailed explanations rich in facts and figures,
expect that Greg will want to ask lots of clarifying questions,
expect that he will respond best to formal structure for the meeting, a brisk and business-like tonality and a minimum of small-talk.
If she eyes moving in the ‘sounds’ direction
The sound or ‘auditory’ direction is less commonly encountered than the other three.
People who favour the auditory direction are paying a lot of attention to… sound. So, once again, Sharon will verify if Greg’ eye movements do suggest he is thinking ‘auditorily’ and then adapt her communication. She will recognise that
Greg is likely to want to ‘think aloud’ and do most of the talking
He may be easily distracted by background noise
He is likely to respond best if she uses a modulated voice tonality rather than a high-pitched fast paced one.
Are these eye directions true?
Lots of books and web-information suggest that these ‘standard’ Eye Accessing Cues are ‘true’ and ‘fixed’ i.e. if a person looks down and to their right they are definitely thinking in feelings.
It is an over-simplification and is misleading. It is also something which the originators of NLP first warned against over 40 years ago. And it is also something which many reputable NLP trainers continue to warn against. Why? Because in NLP we treat the set of standard eye directions simply as a hunch or working-hypothesis. They are not ‘true’ – they merely provide us with an educated guess which we then need to check to determine if the person in front of us matches or differs from the standard set of directions.
The 6 requirements for using Eye Assessing
Are these eye movements reliable? Yes, providing you follow these 6 requirements
- Take the time to develop skill in recognising the eye movements – especially the very subtle ones i.e. no more than a slight flicker of the eye
- Relax yourself and use Soft Eyes – rather than tense up and stare at the person (see this article on Soft Eyes)
- Remember that eye movements mainly occur in relation to unfamiliar information – not to topics they are very familiar with or which have occurred in the last day or two
- Recognise that it’s important to verify if any one person’s eye movements fits the general pattern. Some people will do it differently. For example, it’s uncommon but some people will have the Feelings and the Analytic Thinking sides reversed).
- Recognise that a single eye movement means nothing – we are looking for a pattern i.e. where they look most frequently in a conversation
- Appreciate that no-one ‘is’ visual or auditory or whatever: many people will switch specialities from one situation to another. E.g. a senior manager might do a lot of Analytical Thinking at work and switch to thinking Visually or in Feelings when he is at home.
These 6 requirements need to be in place for the NLP Eye Accessing Cues method to work as it was intended. (*Incidentally, most scientific research into the Eye Movements has ‘proven’ they don’t work but, as no project has incorporated the 6 requirements, this result is inevitable. See http://pegasusnlpblog.com/eyes-dont-have-it-nlp-disproved-or-not.
Does looking left and right mean different things?
You may have read that eyes moving up and to the person’s left mean they are remembering pictures whilst up and to their right means they are creating or making up images. (The same applies to the ‘Sound’ directions – to their left is supposed to indicate remembered sounds and so on).
This can be true for some people, some of the time.
But it requires a lot of skill to identify, is fairly unreliable, and requires that you are able to quickly distinguish left from right(!) In almost 40 years of using NLP I have never found this complication worth bothering with. Yes, it can be a good party trick but, in everyday life, if you want to know if they are remembering or inventing a picture it’s easier to just... ask them.
How to develop skill with the Eye Movements
KISS - keep is short and simple. Go for just three types of thinking to begin with
- Pictures: Up and to the left or right – or staring ahead
- Feelings: Down and to their right
- Analysis and Self Talk: Down and to their left
You can refine things later. Spend two or three weeks watching for these three and you’ll soon be noticing the eye movements automatically.
How to practise
Watch TV with the sound turned down. Observe people chatting at work or out and about.
Devote the first 60-90 seconds of any conversation to eye-watching; no longer than this or you may forget what the conversation is about – or have the other person misunderstand why you appear to be gazing longingly into their eyes!
A final important tip
At the beginning of this article I mentioned that when a person’s eyes are moving it indicates that they are thinking i.e. processing information.
This means that if you speak while their eyes are moving you may interrupt their thinking. The same applies if you require them to ‘look at me when I’m talking to you’ as some parents and teachers insist of children.
The rule: if a person’s eyes are moving you need to be quiet and wait until they have finished thinking. Otherwise you risk confusing them, preventing them from thinking clearly, or irritating them.
Speaking of school, how many remember a teacher in their school commenting “You won’t find the answer on the ceiling, you know!” Yet the young person, who’s trying to visualise an answer for the teacher, is thinking “Well, where else would I find the answer…?”
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