Listen to their language
…and your own language Typical local news headline: “Woman, 85, injured in collision with bus.” Why is it never the much more likely “Bus in collision with woman”? After all […]
Customer service is about individuals – not statistics
“Your call is important to us…” As the snow settled in last March the central heating boiler stopped working on a Friday afternoon. Fortunately I have an annual contract with
NLP and ‘intimidating people’
Dealing with people who intimidate us There is a simple-yet-powerful little NLP technique for dealing with an unwanted reaction to somebody – such as when The technique is deceptively simple
It’s not just what you eat…
The NLP TATE or TOTE model is a valuable method for recognising the steps which we go through in something as simple and automatic as eating. Recognising our personal ‘eating steps’ makes eating management and weight or size management more manageable.
How to eat an airplane!
Or how to not be intimidated by your own thoughts! NLP is well-known for its great range of techniques for changing you you think, feel and communicate. But, deep down, NLP
Well, what exactly is NLP?
How do you define NLP? It’s a bit like an owner’s manual that shows us how to use our brains more effectively …
Try it – or do it
Using the word ‘try’ implies failure – either that we will fail or that we expect you to fail. Don’t try – either do it – or don’t do it.
Public speaking, talks, presentations… Why do it?
An NLP way to decide where you’re going One great thing about NLP is how it enables us to be surgically precise in analysing a situation in order to improve it. For
Using the NLP Eye Movements
The gifted few Reading time 3 mins It used to be that some people we regarded as gifted communicators and everyone else had to work hard at developing their skills.
Talk ‘em into submission!
“Everyone’s doin’ it” Sometimes it seems that everyone’s at it. Doing what…? They are trying to influence others by talking at them. In other words by relying on quantity rather
All your eggs in one basket
The lights went out Just as darkness was approaching yesterday afternoon the electricity supply in the house disappeared. Suddenly there was no power, no lighting and no heating. And it
Dreams into Reality – the 5 steps
Lots of people talk a good talk – they have great dreams but never make them come true. With NLP we can map out the 5 steps that need to be followed in turning a dream into reality.
Sneaky Judgements: that “Don’t Shoot the Messenger” ploy
“I’m not saying you’ve got poor taste in clothes…” “Of course, darling, you know I love your taste in clothes… I’m just saying that some of my colleagues have remarked
Sneaky Judgements: that “Don’t Shoot the Messenger” ploy More
“I know just how they feel” – NLP and fuzzy thinking
Different languages! Reading time 3 mins The rush-hour train from London was crowded but I got a seat at a table in the noisy, smoky buffet section. (This was just
The Feedback Sandwich
‘Flavour-of-the-month’ techniques at work One of the things that I’ve noticed in delivering management development trainings over the past couple of decades is the widespread cynicism about… management techniques. This
Handle your job interview with skill
Time to sell yourself Many people attend job interviews or on-job appraisals with a naive belief that if the look good, feel confident, and do a good job of answering
The Low Self Esteem Habit
Self esteem is not a thing – it’s simply a way of thinking This week’s Pegasus NLP Newsletter is about self esteem. And how, whether it be high or low, self
Life coaching – for amateurs!
Life coaching – 5 tips for amateurs! (1) You’re already a life coach You’re a life coach whenever you help a person with a difficulty: teacher, manager, parent, friend, professional coach’.
How to use the NLP ‘Rep Systems’
NLP insights into how people think Reading time 4 mins In NLP we act as if we have six main ways of thinking, or ‘representing’ or processing information i.e. our
How not to bore your audience
The Minister speaks I was looking forward to seeing how the professional speaker would address the audience. He was a UK Government Minister and the keynote speaker at the conference.
Your 'career brand'
Mention ‘brand’ and most people think about sales and marketing. But ‘brand’ can be a much wider topic if we think about it as being the emotions which people associate
Consultative Motivating
Motivating people their way Here at Pegasus NLP we have developed an approach to motivating people called Consultative Motivating. It uses a number of elements of which two are fundamental:
‘Customer service’ for non-paying customers?
Customer service in a day-care centre In response to the previous article on the Pegasus NLP Blog about good customer service paying dividends Karen from Demark asked if the same
Great customer service pays dividends
Can I have a replacement part, please Just over a month ago I contacted the manufacturers of my cycle roof rack to say that a part had broken when I
Dealing with Difficult People
Twitter Tips: Dealing with difficult people The new series of Twitter Tips began last week. The total tips for the last series, which began in February 2011, was 100 and
The Bathroom Tap and Anger
Taps, floods, and anger One of the analogies that I invented years ago and use extensively to explain unwelcome or ‘negative’ emotions is The Bathroom Tap. Let’s say that you
The Anger ‘Habit’…?
But is anger a habit? Looking at the visitor statistics for this blog, I noticed that this year’s most visited blog article so far is ‘How we do the Anger
Sorry I'm late…
I don’t like wasting time People who are consistently late for appointments or meetings tends to share a particular trait. They don’t like waiting around – it’s a waste of
The Incessant Talker
The people who talk and talk and talk How do you get on with incessant talkers – those people who talk at us – and talk and talk and talk.