…and your own language Typical local news headline: “Woman, 85, injured in collision with bus.” Why is it never the much more likely “Bus in collision with woman”? After all it’s hardly likely that she ran along the footpath, put on a burst of speed and launched herself at the bus. Language, how messages are […]
Listen to their language Read More »
“Your call is important to us…” As the snow settled in last March the central heating boiler stopped working on a Friday afternoon. Fortunately I have an annual contract with a well-known service organisation. So I phoned them. I worked my way through the almost inevitable ‘press 1 for this, press 2 for that, press
Customer service is about individuals – not statistics Read More »
Dealing with people who intimidate us There is a simple-yet-powerful little NLP technique for dealing with an unwanted reaction to somebody – such as when The technique is deceptively simple and takes about 5 minutes yet many people with whom I’ve used it have found it to be an eye opener. How does it work?
NLP and ‘intimidating people’ Read More »
The NLP TATE or TOTE model is a valuable method for recognising the steps which we go through in something as simple and automatic as eating. Recognising our personal ‘eating steps’ makes eating management and weight or size management more manageable.
It’s not just what you eat… Read More »
Or how to not be intimidated by your own thoughts! NLP is well-known for its great range of techniques for changing you you think, feel and communicate. But, deep down, NLP is really a ‘modelling’ process – a set of skills for identifying what makes us tick: how we have thoughts, how we create our emotions,
How to eat an airplane! Read More »
How do you define NLP? It’s a bit like an owner’s manual that shows us how to use our brains more effectively …
Well, what exactly is NLP? Read More »
Using the word ‘try’ implies failure – either that we will fail or that we expect you to fail. Don’t try – either do it – or don’t do it.
An NLP way to decide where you’re going One great thing about NLP is how it enables us to be surgically precise in analysing a situation in order to improve it. For example, let’s say you’re planning to make a presentation. The first question to ask yourself is WHY? At first the answer seems obvious: I’m doing
Public speaking, talks, presentations… Why do it? Read More »
The gifted few Reading time 3 mins It used to be that some people we regarded as gifted communicators and everyone else had to work hard at developing their skills. Then, just over 50 years ago, along came NLP which began identifying the skills that the apparently ‘gifted’ communicators used. One of many obvious-once-it’s-pointed-out discoveries
Using the NLP Eye Movements Read More »
“Everyone’s doin’ it” Sometimes it seems that everyone’s at it. Doing what…? They are trying to influence others by talking at them. In other words by relying on quantity rather than quality of words and information to change emotions. They remind me of those old mechanical monkey toys where you wind up the toy and it
Talk ‘em into submission! Read More »
The lights went out Just as darkness was approaching yesterday afternoon the electricity supply in the house disappeared. Suddenly there was no power, no lighting and no heating. And it is mid-winter here on the UK’s south coast. And it is dark here from about 4 pm until nearly 8 am. And it is quite
All your eggs in one basket Read More »
Lots of people talk a good talk – they have great dreams but never make them come true. With NLP we can map out the 5 steps that need to be followed in turning a dream into reality.
Dreams into Reality – the 5 steps Read More »
“I’m not saying you’ve got poor taste in clothes…” “Of course, darling, you know I love your taste in clothes… I’m just saying that some of my colleagues have remarked on how they feel woman in her forties should dress… err… to reflect her husband’s professional position…” Donna’s non-verbal response to Mark’s comment suggested we
Sneaky Judgements: that “Don’t Shoot the Messenger” ploy Read More »
Different languages! Reading time 3 mins The rush-hour train from London was crowded but I got a seat at a table in the noisy, smoky buffet section. (This was just before smoking in public places was outlawed in the UK). So I was sitting there, listening to relaxing music in the headphones to drown out
“I know just how they feel” – NLP and fuzzy thinking Read More »
‘Flavour-of-the-month’ techniques at work One of the things that I’ve noticed in delivering management development trainings over the past couple of decades is the widespread cynicism about… management techniques. This isn’t surprising when you consider the number of too-short technique workshops, with methods which often contradict one another, that many managers have to attend. Their
The Feedback Sandwich Read More »
Time to sell yourself Many people attend job interviews or on-job appraisals with a naive belief that if the look good, feel confident, and do a good job of answering questions they’ll succeed. This approach is naive because to is not taking into account the dynamics operating oin an interview and, especially, it is not
Handle your job interview with skill Read More »
Self esteem is not a thing – it’s simply a way of thinking This week’s Pegasus NLP Newsletter is about self esteem. And how, whether it be high or low, self esteem is simply a habit – a habitual way of thinking about ourselves. As American psychologist and philosopher William James observed about 100 years ago ‘All
The Low Self Esteem Habit Read More »
Life coaching – 5 tips for amateurs! (1) You’re already a life coach You’re a life coach whenever you help a person with a difficulty: teacher, manager, parent, friend, professional coach’. The term life coach describes a person whose profession involves helping others overcome their difficulties and achieve their goals. But we all act as ‘amateur’
Life coaching – for amateurs! Read More »
NLP insights into how people think Reading time 4 mins In NLP we act as if we have six main ways of thinking, or ‘representing’ or processing information i.e. our five senses + our ability to think through self talk and analysis. We call these representational systems, or rep systems. And, of these six, the
How to use the NLP ‘Rep Systems’ Read More »
The Minister speaks I was looking forward to seeing how the professional speaker would address the audience. He was a UK Government Minister and the keynote speaker at the conference. I was in the audience for the opening session because I would later be presenting a workshop at the conference. My heart sank when he
How not to bore your audience Read More »
Mention ‘brand’ and most people think about sales and marketing. But ‘brand’ can be a much wider topic if we think about it as being the emotions which people associate with people as well as with products. (The following list was posted on our Twitter account. We no longer use Twitter.) How is your career
Your 'career brand' Read More »
Motivating people their way Here at Pegasus NLP we have developed an approach to motivating people called Consultative Motivating. It uses a number of elements of which two are fundamental: The rest of this article includes a series of 5 Twitter Tips on motivating people. These are in italics. (The Twitter Tips series used to
Consultative Motivating Read More »
Customer service in a day-care centre In response to the previous article on the Pegasus NLP Blog about good customer service paying dividends Karen from Demark asked if the same idea of excellent customer service applies with, in her case, people attending a public day-care institution. Who pays for it? I believe that whatever we
‘Customer service’ for non-paying customers? Read More »
Can I have a replacement part, please Just over a month ago I contacted the manufacturers of my cycle roof rack to say that a part had broken when I was putting the roof rack on a different vehicle. “That’s fine – could you let me have your address?” I did and was then told
Great customer service pays dividends Read More »
Twitter Tips: Dealing with difficult people The new series of Twitter Tips began last week. The total tips for the last series, which began in February 2011, was 100 and this year we’re aiming for about twice that. The tips are posted on @pegasusnlp Monday to Friday. And each week’s 5 is followed by a
Dealing with Difficult People Read More »
Taps, floods, and anger One of the analogies that I invented years ago and use extensively to explain unwelcome or ‘negative’ emotions is The Bathroom Tap. Let’s say that you share your house with a friend, friends, or family. After your day’s work you arrive home, open the front door and discover water running down
The Bathroom Tap and Anger Read More »
But is anger a habit? Looking at the visitor statistics for this blog, I noticed that this year’s most visited blog article so far is ‘How we do the Anger Habit.’ In the 8 months since it was published it has been viewed just under 1800 times. This is great and yet what I find
The Anger ‘Habit’…? Read More »
I don’t like wasting time People who are consistently late for appointments or meetings tends to share a particular trait. They don’t like waiting around – it’s a waste of time. In their eyes arriving 5 or 10 minutes early for an appointment wastes valuable time that could be spent on other things. So they
The people who talk and talk and talk How do you get on with incessant talkers – those people who talk at us – and talk and talk and talk. Have you noticed how really skilled Incessant Talkers aren’t just boring – they actually affect our mood and our performance by scrambling our thinking. I had
The Incessant Talker Read More »
